FAQ

The following is a list of questions and answers to the most commonly asked questions regarding limousine rentals.   Clicking on the question link will reveal the answer to each question.

faqs

HOW CAN I MAKE A RESERVATION WITH EXOTIC LIMOUSINE NY?

Answer: You can reserve Online on our secure website:

http://www.exoticlimony.com

By Phone: 1 800-460-1967

WHAT INFORMATION DO I NEED TO MAKE A RESERVATION WITH EXOTIC LIMOUSINE NY?

Answer: Please provide us with the passenger(s) name(s), as well as how many passengers there will be, the pickup and drop off locations, your contact information, flight information (if any), and form of payment. If there are any special travel needs, a child seat or accommodations for animals.

 

DO I HAVE TO COME TO THE OFFICE AND SIGN THE CONTRACT?

Answer: No, You Dont Have To . Exotic Limousine NY Offers A Unique System That Allows You To Sign A Contract And Pay Online. Coming To Our Office Is No Longer Required – Just Send Us A Quote Request And We’ll Send You A Quote And A Copy Of The Contract To Allow You To Sign And Pay Online!

 

DOES EXOTIC LIMOUSINE NY PROVIDE WORLDWIDE SERVICES?

Answer: Yes, We Provide Transportation Services Worldwide. In Some Of Our International Locations, We Require At Least A 24 Hour Notice For Reservations.

 

ARE EXOTIC LIMOUSINE NY CHAUFFEURS & VEHICLES AVAILABLE ON AN HOURLY-HIRE BASIS?

Answer: Yes, We Do Provide Hourly-Hire Services. Please Check The Price List Section Of The Website , Email Or Call Us For Hourly Rates And Our Minimum Requirements In Other Cities Outside The Immediate New York City Area.

 

WHAT ARE EXOTIC LIMOUSINE NY'S CANCELLATION POLICIES?

Answer:

Cancellation Policy

Cancellation fee is based on the pick up location and the time the reservation is cancelled:

If you Pickup location is: Must cancel reservation prior to:
Anywhere in NYC 1 Hour before Scheduled Pickup Time.
Anywhere in the United States 6 Hours before Scheduled Pickup Time.
Anywhere in the World 24 Hours before Scheduled Pickup Time.
All Specialty Vehicles (Buses, Limousines, Antiques, etc.) 24 Hours*** before Scheduled Pickup Time.

 

Cancellations that occur at less than these time frames will result in a charge of the full fare plus any applicable tolls.

***For special events (weddings, proms, sweet sixteen, new years, graduations, any special events, etc.), the cancellation fee is 20% if cancelled after the reserve date, and 100% if cancelled within 2 weeks of the event date. Any change to a reservation that occurs at less than the time frames or other stipulations set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation or modification fees.

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up (no-show).

ONCE THE CHAUFFEUR HAS PICKED ME UP, CAN I CHANGE THE DETAILS OF MY ROUTE?

Answer: Yes, but if you want to change any essential information about your route including your final destination, please call us and we’ll handle the details. Our experienced staff must keep accurate records to best serve you in making your trip a comfortable and safe experience.

 

HOW CAN I GET A RECEIPT?

Answer:

All Receipts are sent by email.

IS TIP INCLUDED IN THE PRICE?

Answer: No ,  Drivers Tip Is Not Included In The Price So Please Take Care Of Your Driver .

 

WHEN BOOKING AN AIRPORT PICKUP, WHAT TIME SHOULD I MAKE THE CAR RESERVATION FOR?

Answer: For ALL Airport Arrivals The Scheduled Pickup Time Should Be Made For The Time The Flight Is Scheduled To Land. If You Would Like To Be Picked Up At A Specific Time, Then You Should Reserve For That Specific Time And We Will Send The Car For The Time You Choose (we still need the flight information even if you choose to be picked up at a different time other than the flight landing time) .

 

WHAT CREDIT CARDS DOES EXOTIC LIMOUSINE NY ACCEPT?

Answer:        We accept Visa, MasterCard, American Express & Discover

 

WHEN WILL EXOTIC LIMOUSINE NY CHARGE MY CREDIT CARD?

Answer:   We take an authorization on the card to guarantee fund availability 24 to 48 hours prior to your trip; it will show as a “Pending transaction” on your credit card statement when viewed on-line. The authorization amount is usually higher than the expected charges in the event you decide to make additional stops or if you unexpectedly change your destination. We will then charge the correct amount to your card after your trip is completed. For all Stretch Limousine and Specialty vehicles a deposit will be charged when making a reservation.

 

DOES EXOTIC LIMOUSINE NY ACCEPT CASH PAYMENTS?

Answer:  Yes , If A Deposit Was Placed At Our Office Or Through Online / Over The Phone Booking For Your Transportation. You May Pay Cash In Full When Reserving A Vehicle In Our Office Or Place A Deposit With A Credit Card And Pay The Rest Of The Amount In Cash To The Driver On The Day & Time The Vehicle Comes To You. A Credit/Debit Card Is Required To Make A Reservation.

Monthly or Bi-weekly Billing Accounts Are Also Available.

DOES EXOTIC LIMOUSINE NY ACCEPT PERSONAL CHECK OR BUSINESS CHECK PAYMENTS?

Answer: Yes, checks are accepted if you have an account with Exotic Limo NY, to pay monthly invoices.

We Accept Certified Checks & Business Checks To Pay For Your Ride But We Have To Wait Until The Check Clears To Reserve The Vehicle(s) You Need .

 

HOW DO I GET A RECEIPT IF I PAY CASH?

Answer:

You could always ask your driver for a cash receipt. If you forget, please call us at (800) 460 – 1967 to request a copy of your receipt and provide us with your name, telephone number, date of the trip, pick-up location/destination along with your total amount.

IF WE HAVE A SPECIAL OCCASION, CAN YOU PUT CHAMPAGNE OR OTHER BEVERAGES IN THE VEHICLE?

Answer:  Yes, We Would Be Happy To Help You Celebrate Your Special Occasion. Champagne & Other Beverages Are Available For An Additional Charge, Subject To Availability. We Provide You With Bottled Water Thats Included In The Price At All Times & Champagne Is Included In Wedding Packages. Only available in Stretch Limousines.

DOES EXOTIC LIMOUSINE NY SUPPLY A CAR SEAT FOR CHILDREN?

Answer:  Yes, we provide car seats, subject to availability. Please let us know when you are booking that a child will be traveling. There is a charge for each requested car seat because the driver must travel to our office to pick up the car seat before heading to the pickup location. It is recommended to make reservations for child seats at least 24 hours prior to pickup time.

According to the NYC Taxi & Limousine Commission car seats are not mandatory. If it makes you feel more secure, you can request for a child seat.

DOES EXOTIC LIMOUSINE NY PERMIT SMOKING IN THEIR VEHICLES?

Answer:  No, The Taxi & Limousine Commission Of New York City Prohibits Smoking In All T&LC Licensed Vehicles.

 

I HAVE MORE THAN THREE (3) LARGE OR OVERSIZED PIECES OF LUGGAGE ; CAN I PUT MY LARGE OR OVERSIZED LUGGAGE(S) INSIDE THE CAR?

Answer: No. The baggage will damage the inside of the vehicle. While booking, in the event that you are going with more than three extensive or oversized pieces of luggage, we recommend that you book a stretch limousine, SUV and/or a passenger van. We have an extensive choice of vehicles, please call us for our recommendations.

DOES EXOTIC LIMOUSINE NY ALLOW PETS IN THEIR VEHICLES?

Answer: Yes, we permit pets. Please note that pets must be in a pet cage at all times. Please tell us when you book that a pet will be a passenger in the vehicle .

 

WILL I BE CHARGED IF MY FLIGHT IS DELAYED?

Answer:   No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights. If your flight lands on time, but you are unable to meet the driver within the 30 minute domestic /45 minutes international, after that time has passed waiting charges will begin.

 

WHAT SHOULD I DO ONCE I LAND AT THE AIRPORT?

Answer:  Call once you collect your luggage at the baggage claim area. If you arrived on a domestic flight and you added meet and greet to your trip when you reserved, your driver will be waiting in the baggage claim area. If you are arriving from an international flight and you reserved a Meet & Greet service, the driver will be waiting at the exit of customs with a Welcome Sign. For all curbside pickups please call us upon collecting your luggage and make your way to the passenger pickup area. If for any reason you can not locate your driver please call us at 1800 460 1967

 

DOES EXOTIC LIMOUSINE NY PROVIDE MEET & GREET SERVICE BY THE AIRPORT?

Answer:  Yes, this service must be requested when making a reservation. Meet & Greet Service Is An Extra $20 Charge

WHAT IS MEET & GREET?

Answer:  Meet & Greet Is When The Driver Parks The Limousine And Meets You Inside The Airport With A Sign, And Assists You With Your Luggage To The Vehicle. For International Flights The Driver Will Meet & Greet At The Exit Of Customs, For Domestic Flights The Driver Will Meet & Greet At The Baggage Claim. Meet & Greet Is An Extra $20 Charge Plus The Parking Cost At The Airport Thats Added To Your Bill If Requested .

 

 

 

I LOST AN ITEM IN ONE OF YOUR VEHICLES, HOW CAN I GET IT BACK?

Answer:  Please check to make sure you have all of your personal belongings with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. If the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.

 

 

 

WILL EXOTIC LIMOUSINE NY CALL THE PASSENGER WHEN THE CAR IS ONSITE OR AT THE LOCATION?

Answer:  Yes, we will contact the passenger, But It is up to the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two(2) phone numbers, so we can reach the passenger OR the passenger should call us immediately if He/She has any difficulty locating their chauffeur and car/limo.

CAN THE DRIVER GO INSIDE THE BUILDING TO BRING THE LUGGAGE OUT TO THE CAR?

Answer: Unfortunately drivers can not leave their vehicles unattended but they will be pleased to assist you with your luggage from the side-walk to the vehicle.

 

CORPORATE ACCOUNTS - HOW DO I OPEN AN ACCOUNT?

Answer:

Contact our office at 1-800-460-1967 . Or you can e-mail your request : Info@ExoticLimoNY.com

HOW LONG DOES IT TAKE TO GET THROUGH IMMIGRATION AND CUSTOMS AT JFK AIRPORT OR NEWARK AIRPORT?

Answer:

You never know for sure how long it takes to get through immigration and customs at JFK Airport or Newark airport, first you’ll have to clear immigration and depending on how many other international flights have arrived around the same time yours did, it could take just a few minutes or up to 2 hours. Entering the United States with a U.S. passport is faster then a non-U.S. passport.

IS IT SAFE TO GIVE MY CREDIT CARD DETAILS ONLINE?

Answer:

All transactions with Exotic Limo NY take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To verify that you are shopping in a secure environment, a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window.

HOW MUCH TIME DO I NEED PRIOR TO MAKING A RESERVATION?

Answer:  Exotic Limo NY Recommends That You Make A Reservation From A Few Months To Twenty-Four ( 24 ) Hours In Advance To Ensure Availability. However , We Can Always Provide Immediate Requests. Also, It Is Okay To Reserve A Vehicle A Few Hours In Advance . You Will Receive A Vehicle Depending On Availability And Approximate Distance From Your Location .

 

CAN I BOOK IF I NEED A VEHICLE RIGHT AWAY?

Answer:  Yes you can. We will do our best to estimate the vehicle time of arrival but, in order to avoid the wait we strongly suggest making a reservation in advance at no additional charge.

 

WHAT HAPPENS IF I DON’T GET A CALLBACK?

Answer:  The client is responsible for being inside the vehicle at the time of pick-up, even if client did not receive a call from Exotic Limo NY. Exotic Limo NY can’t be responsible for calls which are not going through, or when a client provides a telephone for callbacks that is not working, or that’s going to voice mail. Waiting time charges starts from the scheduled time of pick-up.

CORPORATE ACCOUNTS - HOW DO I OPEN AN ACCOUNT?

Answer:  You can contact our office at 1-800-460-1967 . Or you can e-mail your request : Info@ExoticLimoNY.com

CAN I USE MY ACCOUNT TO RESERVE ON THE WEB SITE?

Answer:

We encourage you to book your reservations on our web site. If you have a personal or corporate account with us, please contact our office to get a password for your account. And you can use your account for any trip,from anywhere. You always get a copy of your order and a confirmation number when you provide us with your e-mail address. You can also modify or cancel your reservations.

CAN I BUILD A PROFILE FOR FUTURE USAGE?

Answer:

Yes.You can build your own profile by creating a user name and a password for you to login everytime you need to book a reservation on line After you book your first order our system will let you manage your reservations, preferences, save addresses and contact information, simplifying your reservation process, it also allows you to modify and cancel your reservation.

 
 
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